Attention: Kevin St. Clair
I wanted to write you to share with you how satisfied I am with the work your company performed on my Loveland home. Having a roof replaced was something I had never experienced and candidly, I was concerned about having it done for a number of reasons. First, I have a very steep roof and was most concerned about the safety of the crew working on it. Further, I know that there is a large difference in roofing contractors in terms of the quality of materials they install, quality of installation and likelihood that they will be in business to service any possible warranty or general maintenance issues in future years. Finally, I cannot think of many projects that can have more impact on the appearance of a home than the proper installation of a high quality roofing system.
None-the-less, the time had arrived to replace my 24 year old roof. For me, the choice of a roofing contractor was actually pretty simple. Everyone I spoke with while doing my research that had experience using Ray St. Clair Company was very positive. So, I contacted your company via your Internet site to request a quotation. Facts are, I didn't get additional quotes because I wanted the best contractor I could find and one that I felt I could trust, not just a contractor who would quote me the lowest price.
Within 24 hours, your company contacted me and an appointment was established with your estimator, Greg Gray. On his arrival, Greg spent time with my wife and me to be sure he understood exactly what we wanted to achieve on this job. We wanted to upgrade the appearance of our home while at the same time getting a worry free roof and gutter installation. Greg then performed a very detailed estimate including pictures explaining the that would be done which he sent to me within a day after our first meeting. I had follow-up questions so Greg returned and we went over the quote in greater detail. I added a few more details which I had failed to mention in our first meeting and Greg updated the quote. Greg also provided me with shingle and gutter brochures and later with the addresses of recent installations using the materials including the shingle colors that I was interested in seeing.
I think it is fair to say that my wife and I drove to see well over 30 houses before arriving at the final decision on my roofing shingle manufacturer, color and type. Greg very patiently kept providing me with more completed jobs to view until I was perfectly comfortable with my choices. He encouraged us to go look at the actual installations and that was really an important suggestion. The time we took to actually go look at the completed roof jobs on these houses was important for several reasons. First, every job we looked at was very well done and you could see that there was a consistent level of high quality maintained on each job. Secondly, I found that by actually seeing an installed roof that I was able to more easily see what I liked and didn't like which made it more effective than just looking at shingle colors in a brochure. Finally, in the course of looking at the completed jobs, I was able to speak directly to several homeowners who happened to be in their yards when we drove by to view their roof jobs. Every one of them was very positive about their experience working with your company. Not one single negative from anyone!
After making my final decisions on shingle color and design, I received a call from Carl Johnson to schedule the work and to establish a staging area for the roofing materials. As you know, we also experienced record rainfall during April 2011 that continued into May. Carl called to inform me any day that his crew was not going to be able to work because of the weather. This was great support from Carl who was also a contact that I could call anytime I had questions at all about the installation.
The crew that actually worked on my job was just excellent. Led by Jason Abner, they worked safely, neatly and made several important repairs to my roof explaining what they were doing and why. Their attention to these important details and willingness to make the effort to assure a high quality job and satisfied customer was impressive and candidly refreshing. My roof was installed during a very wet time of year but I never experienced a single leak or inconvenience of any kind. The finished job has actually exceeded my expectations and that is not easy as I am a particular person.
Every single person that I interacted with during this job was polite and helpful from the initial sale to the installation crew.
Greg Gray's follow-ups with me during and after the sale were always timely and helpful.
You and your family have done a great job developing and sustaining such a consistent high quality culture in your company. I am sure you know this but your people are all great ambassadors for your company. It is rate to see this and I can only congratulate you for this accomplishment and thank you for making this project a positive experience for my wife and me.